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Heart Smoke & Soal Cook School Terms & Conditions

Arrival

Please arrive 30 minutes before the course is due to start and go to our barbecue shop to check in. There is plenty of free on-site car parking.

This masterclass will offer a hands-on experience and include all the ingredients, equipment, including aprons, refreshments throughout the day and recipes to take home and replicate.

Booking Tickets

Our courses sell out very quickly, so be sure to get your tickets as far in advance as you can, barring any extreme weather, the course will always go ahead! If you buy a gift certificate for someone, do advise them to book a date as quickly as possible – even if it is for later in the year!

Tickets

Please note: no physical tickets will be sent out. Please bring a mobile phone with the confirmation email (e-ticket) on it or a print-out so we can scan the code on arrival or the name it was booked in. For any unforeseen reasons beyond our control we reserve the right to cancel the event at any time.

What to wear on the course

Our Barbecue School is situated outside - You should,  dress for the weather on the day. Check the local weather forecast on the day of your course. Please wear long sleeves, long trousers and sturdy footwear. If the forecast is for cold weather wear several layers and a coat. If it’s going to be hot you should still wear sturdy footwear and lightweight long trousers and tops. We have run courses in the winter months although we like to make sure you are warm and happy at the Barbecue School, please wear appropriate clothing for the weather conditions!

Health & Safety

All participants should wear shoes with flat soles and covered toes. We are not liable for any damage which occurs to clothing. Long hair should be tied back in the kitchen. All participants will receive a short briefing on health and safety before commencing the class. You agree to:

  • adhere to the health and safety requirements as described in the class

  • obey any instructions given to you by your tutor

  • maintain a reasonable standard of cleanliness

  • maintain a reasonable standard of safe behaviour

  • in certain classes 14 and 15-year-olds may attend, providing they are accompanied by an adult who is also taking the class. The adult is fully responsible for the behaviour of the child

  • wash their hands before class and throughout class, as instructed; hand sanitiser will be provided as an additional measure

 

Cancellation Policy

Our cookery classes are live, ticketed events with a small number of students; staff are booked and ingredients are purchased in advance. Due to these factors—and to prevent significant increases in our ticket prices—we operate with a strict cancellation policy, and are not able to offer flexibility for late cancellations.

If a cancellation is requested 10 business days before a scheduled class, we will issue a full refund. If we are notified 5 business days before a scheduled class, we can transfer the seat to a different date. (Please note we can only do this twice.) If a seat is cancelled within 5 full business days of a class, we are unable to offer a refund or transfer for any reason, including illness. By full business days, we mean five nights between the day of cancellation and day of class—for example, a call on Friday to cancel the following Friday's class is valid, but a call on Monday to cancel that Friday's class is not. There are no exceptions. Unlike restaurants, we are not able to rely on 'walk-ins' to take up unused bookings after this cut-off period. 

We understand this can be frustrating. If possible, we recommend passing the ticket(s) on to somebody else who can attend in the seat holder's place. If that is not possible, as a gesture of goodwill, we can offer anybody unable to use or pass on their ticket the option to attend an online class of their choice, free of charge. 

Cancellation Policy - Cook School Private Hire

To cancel a class, you must notify us by emailing sales@heart-smoke-soal.co.uk, even if you have informed us via phone call. A full refund is available if you notify us more than one month before the scheduled class. If you cancel 10 business days in advance of the scheduled class, we can offer a 50% refund. Unfortunately, any cancellations after this 10-business-day window are nonrefundable. To adjust the number of attendees, we require advanced notice of 5 business days.

Heart Smoke & Soal Terms and Conditions

By booking a course with Heart Smoke & Soal, you agree to accept these terms and conditions. If you are booking a course for someone in addition to/other than yourself, you agree to accept these terms and conditions on their behalf.

 

Liability

Heart Smoke & Soal will not be responsible for, or have any liability to you for:

  • accidental damage or injury resulting from the actions or omissions of anyone attending the course;

  • any loss of income or revenue, loss of profits or contracts; or

  • any indirect or consequential loss or damage that you may suffer as a result of our breach of contract or negligence. This does not exclude or limit in any way our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any matter which it would be illegal for us to exclude our liability.

 

Payment

Payment must be made in full at the time of booking. See our Cancellation Policy for information on cancellations, refunds, and transfers of purchase.

What's Included

  • We will provide the ingredients, utensils, knives, equipment and aprons for all courses. In addition, you will receive the recipes used during the class via email following the class

  • Heart Smoke & Soal agrees to provide the cookery classes with reasonable care and skill

  • You are responsible for ensuring that the details you submit on the booking form are correct and up to date (even if the seat has been purchased for someone else). In particular, you must inform us of any food allergies or dietary requirements. You must notify us of any changes to your details

  • You must be at least 16 years old to attend one of our classes on your own. By submitting a booking form you warrant that at the time of the cookery class you will be 16 years old or over. Heart Smoke & Soal reserves the right to require proof of age at the commencement of your cookery class and to refuse attendance if you do not have proof of age. 14 and 15-year-olds are permitted to attend only specified classes, and only when accompanied by an adult who is also taking the class.

Whilst we will endeavour to provide the cookery classes in accordance with our promotional materials, we reserve the right to make variations to the dishes. Courses may include alcoholic beverages. Heart Smoke & Soal reserves the right to ask for proof of age before serving alcohol. If proof of age is not available, no alcohol will be served, but a selection of soft drinks may be.

Allergies and Dietary Restrictions

You must notify Heart Smoke & Soal of any allergies or dietary restrictions upon the purchase of a ticket. As allergens are present in our kitchen and some of our ingredients have 'may contain' warnings, we cannot guarantee menu items will be completely free from a specific allergen.

Vegetarian and Vegan Definitions

Vegetarians and vegans are more than welcome on our courses. We use the definitions below.

The Vegetarian Society Definition of Vegetarianism

Vegetarians don’t eat fish, meat or chicken. A vegetarian diet does not include meat or poultry, fish or seafood, insects, gelatine or animal rennet, stock or fat from animals. Vegetarians don’t eat products or by-products of slaughter. A vegetarian diet can include vegetables and fruits, grains and pulses, nuts and seeds, eggs, dairy products and honey.

The Vegan Society Definition of Veganism

A plant-based diet avoiding all animal foods such as meat (including fish, shellfish and insects), dairy, eggs and honey, as well as avoiding animal-derived materials, products tested on animals and places that use animals for entertainment.

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